Shipping policy

SHIPPING POLICY

OVERVIEW

At Mowtion Control, LLC, we are committed to providing top-tier robotic lawn care equipment and accessories to homeowners and commercial clients across the United States. To ensure fast, efficient, and reliable delivery, all of our nationwide orders are directly fulfilled and dispatched through our primary manufacturer and U.S. distribution logistics network.

1. ORDER PROCESSING TIME

  • Processing Window: Orders are verified and submitted to our distribution network within 1 to 3 business days (excluding weekends and major national holidays).

  • Order Verification: High-value equipment purchases may be subject to brief security or address verification checks prior to dispatch from our distributor’s warehouse.

2. SHIPPING COVERAGE & DESTINATIONS

  • Contiguous United States: We ship to physical residential and commercial street addresses across the lower 48 states.

  • P.O. Boxes & APO/FPO Addresses: Due to carrier restrictions on lithium-ion batteries and product size/weight, we cannot ship to P.O. Boxes or military APO/FPO addresses.

  • Alaska, Hawaii, & U.S. Territories: Standard ground shipping rates do not apply to AK, HI, or U.S. territories. Please contact us prior to ordering for distributor freight quotes to these locations.

3. SHIPPING METHODS & ESTIMATED TRANSIT

Carrier selection (e.g., FedEx, UPS, DHL, or regional freight carriers) is handled directly by our national distribution centers to ensure the safest and fastest route to your door.

  • Standard Parcel Delivery: Typically takes 3 to 7 business days in transit once dispatched.

  • LTL Freight / Large Shipments: Commercial mowers or palletized orders may be shipped via Less-Than-Truckload (LTL) freight. For freight shipments, the carrier will contact you via phone to schedule a delivery appointment. An adult signature is required upon delivery.

4. TRACKING YOUR SHIPMENT

  • We will pass tracking information along to you as soon as it becomes available to us from our distribution center, which can take 1 to 3 business days from placing your order.

5. FREIGHT & PACKAGE INSPECTION (CRITICAL)

Because robotic mowers are high-value machinery, please observe the following upon package delivery:

  • Inspect the Box: Prior to signing for or accepting delivery, inspect the outer packaging for major visible damage.

  • Damaged Shipments: If the box arrives crushed, torn, or severely damaged, please take clear photos and either (a) note "Damaged Upon Receipt" on the carrier's sign-off sheet or (b) refuse the package and notify us immediately.

  • Concealed Damage: Any hidden damage found after unboxing must be reported to josh@mowtioncontrol.com within 48 hours of delivery so we can coordinate carrier claims with our distributor.

6. ADDRESS CHANGES & CANCELLATION REQUESTS

Because orders are transmitted to our distribution hubs rapidly for processing, address changes or order cancellations cannot be guaranteed once an order has been routed to fulfillment. If you notice an address error, please email us immediately at josh@mowtioncontrol.com. Any re-consignment fees charged by carriers for mid-transit address updates are the responsibility of the customer.

7. CONTACT US

If you have questions regarding order status, shipping carrier updates, or freight delivery requirements:

Mowtion Control, LLC

Website: https://mowtioncontrol.com

Email: josh@mowtioncontrol.com